Terms and Conditions
Last updated: March 23, 2021
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.santoriniholiday.com website (the “Service”) operated by Santorini Holidays (“us”, “we”, or “our”). Please read these Terms and Conditions carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Payments, modifications, refunds & cancellations
Santorini Holidays is a marketplace that promotes the sale of tours, activities, events, and car and atv rentals operated by various tour operators in Santorini. Booking a tour through Santorini Holidays means that you accept the terms and conditions of our website and the respective tour operator. Santorini Holidays also offers products whose advertising and booking appear directly on the partner website (booking.com, ferry, tickets). In this case, the partner's terms and conditions apply.
Santorini Holidays accepts various payment methods in the Platform, including payments by bank transfer, credit card, or other electronic payment methods. Payment in full or partial is required to secure a reservation (depends of the tour/activity provider). Santorini Holidays will send a ticket to you for any confirmed reservation, including all the required information that verifies the reservation and will be considered valid by the tour operator.
Cancellation by customer:
All requests for cancellations must be communicated by e-mail at email@example.com or at the operator. Cancellation policies varies, depends of the product and are listed on the subpage of each excursion/activity. If you are entitled to a refund according to the cancellation conditions, then the refund is carried through with the same payment method. The refund will be done within seven bank working days. Cancellation fees may apply. If a service is cancelled inside the cancellation penalty window, no refund will be issued. If the customers do not arrive on time on the meeting point, Santorini Holidays consider this a no show and cancel the tour. There will be no refunds granted.
Cancellation by tour operators:
Tour operators reserve the right to change or modify the route of the scheduled trip or to cancel it due to inclement weather or for reasons it deems that they should not ensure safety for the customer. Tour operators also reserve the right to cancel the tour prior to departure and refund the payment if the number of participants is inadequate to form a tour group. If the activity is suspended by the tour operator, you will receive a 100% refund of the paid amount. This refund will be sent through the same payment method you used when making the reservation.
In case of force majeure (weather conditions, official measures, strikes, or other unforeseeable or unavoidable external conditions), Santorini Holidays reserves the right to offer substitute services that it judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted, the payment is fully refunded.
Payment SecurityWe use electronic payment providers so we never have access on your personal credit card or debit card (or other kinds of payment) details. We only receive and store the status of the payment made, transmitted in response to the service provided by the payment provider.
Disclaimers & limitations of liability
The contractual relationship is created between the provider (Tour or activity operator, accommodation provider, transport mean provider or other service provider) and the visitor. Therefore, any claim concerning the accommodation policy or the provision of services should be addressed directly to the provider. The provider alone is responsible for any complaints or demands with regard to the products or the services offered or provided. You agree that we will not be liable for any costs or damage arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of the information contained in this site, and you hereby expressively waive any such claim against us and our owner. The provider clarifies and declares that the information on the services is true, accurate and in no way misleading. In any case, the provider is responsible for the correct and updated status of the service information including availability.
The Service and its original content, features and functionality are and will remain the exclusive property of Santorini Holidays and its licensors. The Service is protected by copyright, trademark, and other laws of both the Greece and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Santorini Holidays.
Links To Other Web Sites
These terms and conditions, as well as the provision of our services, are governed by Greek law. The Greek courts have exclusive jurisdiction.
You also agree to receive an e-mail from us and a reminder too after your stay, inviting you to complete a feedback form if you are willing to.
We may update our terms and conditions from time to time. We will notify you of any changes by posting the new terms and conditions on this page. The user/visitor is obliged to check for any possible modifications. Changes to this Terms and Conditions are effective when they are posted on this page.
If you have any questions about these Terms, please contact firstname.lastname@example.org